Your Privacy Is Our Responsibility
This policy clearly explains how your personal information is collected, used, and kept safe on the ac356 platform.
This privacy policy applies to all services provided by ac356. Any changes will be published on this page and users will be notified.
Introduction & Scope
ac356 ("we", "our", or "the platform") is an online gaming and betting platform operated for users in Bangladesh. We believe that protecting your personal information is a fundamental right and the foundation of our service.
This privacy policy tells you how ac356 collects your information, why it is used, who it may be shared with, and what rights you have. By using our website or services, you are considered to have accepted the terms of this policy.
This policy should be read alongside the Terms & Conditions and the Responsible Gaming Policy. Together, both documents form the complete legal framework governing your relationship with ac356.
Age Restriction: ac356 services are for users aged 21 and above only. We do not knowingly collect personal information from minors.
What Information Is Collected
ac356 only collects information that is needed to provide you with the best gaming experience, manage your account, and ensure secure transactions. We may collect information in the following categories:
Identity Information
Your full name, date of birth (for age verification), and a unique User ID assigned when your account is created.
Contact Information
An active email address and, where necessary, a mobile number — for account verification and support.
Financial Information
Records of deposits and withdrawals, and details of transactions made through bKash, Nagad, Rocket, or Upay (full account numbers are never stored).
Device & Browsing Information
IP address, browser type and version, device operating system, session duration, and pages visited on ac356.
Gaming Activity
Game play history, bet amounts, win/loss records, and gaming preferences — to provide a personalised experience.
Communications & Support
Messages sent through our 24/7 live chat or email support — for issue resolution and service improvement.
Cookies & Tracking Technologies
ac356 uses cookies and similar technologies to manage your session, remember your login state, and monitor platform performance. You can control cookies through your browser settings, though this may affect the functionality of some services.
Purpose of Using Information
ac356 uses collected information for specific, legitimate purposes. Before using your information, we always ensure one of the following legal bases applies:
- Account Management: To create, verify, and secure your account. To ensure you can log in safely to ac356 and that your gaming history is saved.
- Transaction Processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to keep financial records accurate.
- Customer Support: To answer your questions and resolve issues. Our 24/7 live chat and email support team can provide more effective help when they are familiar with your history.
- Security & Fraud Prevention: To detect and prevent unauthorised access, fraudulent activity, and money laundering.
- Responsible Gaming: To identify unusual gaming patterns and provide the necessary support under the Responsible Gaming Policy.
- Service Improvement: To analyse user experience and make the ac356 platform easier and more enjoyable to use.
- Legal Compliance: To store and use information as required to comply with applicable laws, regulations, and court orders.
- Marketing Communications: Subject to your consent, to send you bonus offers, promotions, and service-related information. You may opt out of these communications at any time.
Information Sharing & Disclosure
ac356 does not sell your personal information or disclose it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
We work with trusted third parties who provide certain technical services on our behalf, such as payment processing, cybersecurity, and cloud hosting. These partners operate under strict confidentiality agreements and may only use your information for the specific tasks assigned to them.
4.2 Legal Obligations
If disclosure is legally required by a court order, a lawful request from a government authority, or applicable law, ac356 will comply with that requirement. In such cases, we will always disclose only the information requested and only to the extent necessary.
4.3 Business Transfers
If a business change such as a transfer, merger, or acquisition of all or part of ac356's business or assets takes place, your information may form part of that transfer. However, the new entity will also be required to follow this privacy policy.
4.4 Your Consent
Outside the circumstances described above, we will not disclose your information to any third party without your explicit consent.
Important: ac356 does not sell or rent your information to advertising networks, data brokers, or any commercial third party.
Data Security Measures
ac356 uses industry-standard security technologies and practices to keep your personal information safe. Our security framework operates on the following levels:
- SSL/TLS Encryption: All data transmission between your browser and ac356's servers is protected by SSL encryption, making it nearly impossible to intercept or alter information.
- Secure Data Storage: Your information is stored in encrypted databases and can only be accessed by authorised personnel on a need-to-know basis.
- Password Protection: Your password is never stored in plain text — it is transformed using a strong hashing algorithm.
- Intrusion Detection: Our systems continuously monitor for unusual activity and automatically issue alerts for suspicious logins or transactions.
- Regular Security Audits: Regular security audits are conducted to identify vulnerabilities in our systems.
For Your Own Security
While ac356 provides the highest level of technical protection, your own role in keeping your account secure is also important. We recommend that you use a strong and unique password, do not share your password with anyone, and notify our support team immediately if you notice any suspicious activity on your account.
Data Retention Period
ac356 retains your information only for as long as it is needed to fulfil the purpose for which it was collected, or as required to meet legal obligations.
Active Accounts
While your account is active, we retain all relevant information. This includes your gaming history, transaction records, and preference data.
Closed Accounts
Even after an account is closed, financial transaction records and identity information may be retained for a specified period for legal compliance purposes.
Transaction Data
Financial transaction records are retained in line with account summaries and applicable financial regulations.
Anonymised Analytics Data
Anonymous usage statistics remaining after personally identifiable elements have been removed may be retained long-term for platform development purposes.
Your Rights
As a user of ac356, you have certain important rights over your personal information. We respect these rights and aim to respond to your requests within a reasonable timeframe.
| Right | Description | How to Exercise It |
|---|---|---|
| Right of Access | The right to know what information we hold about you | Send a request to [email protected] |
| Right to Rectification | The right to request correction of inaccurate or incomplete information | Via account settings or email |
| Right to Erasure | The right to request deletion of your information in certain circumstances | Via written request by email |
| Right to Restriction of Processing | The right to request that your information be used only in a limited way for specific purposes | Direct the support team |
| Right to Data Portability | The right to receive your information in a structured, commonly used format | Send a request to [email protected] |
| Right to Object | The right to object to marketing communications or other processing | Via email or account settings |
| Right to Withdraw Consent | The right to withdraw consent at any time for information processed on the basis of consent | At any time, through any channel |
Note: Some requests may not be fully fulfillable due to legal obligations — for example, financial transaction records that are required by law to be retained.
International Data Transfers
To operate ac356's services, your information may be processed or stored on servers located outside Bangladesh. When this occurs, we ensure that:
- Transferred information will receive the same or higher level of protection as set out in this privacy policy.
- Contracts with processors in third countries include appropriate provisions to protect user rights.
- The service providers we work with follow international data protection standards.
Protection of Minors
ac356 services are exclusively for users aged 21 and above. We do not knowingly collect personal information from minors or allow them to create accounts.
We have age verification measures in place during the registration process. If we become aware that a minor has created an account using false information, we will immediately close that account and delete the information collected.
If a parent or guardian suspects that their child has registered on ac356, please contact us at [email protected].
Policy Changes
ac356 may update this privacy policy from time to time — to keep pace with legal changes, technological improvements, or the development of our services. For any significant changes, we will:
- Publish the updated policy on this page.
- Notify active users via email or through a notification at login on the platform.
- For significant changes, provide reasonable notice before the new policy takes effect.
If you continue using ac356 after any changes, you will be considered to have accepted the updated policy. It is the user's responsibility to read and understand the policy.
Privacy Contact
If you have any questions about this privacy policy or wish to exercise your rights, please contact our support team.
Our team provides support in both Bengali and English.